1. Introduction

MY BESPOKE SONG is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy describes how we collect, use, and protect the information you provide to us.

2. Information Collection

• We collect personal information, such as name, email address, delivery address, and payment details, when you place an order on our website.
• Additionally, we may collect non-personal information, such as browser type, IP address, and website usage data, through cookies and other tracking technologies.

3. Use of Information

• Personal information is used to process orders, communicate with customers, and provide customer support services.
• Non-personal information is used for website optimization, analysis, and marketing to improve the customer experience.

4. Data Security

• We use industry-standard security measures to protect the privacy and integrity of your personal information.
• Secure Socket Layer (SSL) encryption technology is used to secure online transactions and protect sensitive data.

5. Information Sharing

• We do not sell, trade, or rent your personal information to third parties for marketing purposes.
• Personal information may be shared with trusted third-party service providers, such as carriers and payment processors, to facilitate order fulfillment.

6. Data Retention

We retain personal information for as long as necessary to meet the objectives described in this policy.

We place great importance on your privacy and the information you choose to share as part of our SMS marketing service. We use this information to send you SMS notifications (regarding your order, including abandoned cart reminders), SMS marketing offers, and transactional messages, including review requests. Opt-in data for text messages and consent will not be shared with third parties, except for messaging partners, to enable and operate our text messaging program.

Our website uses cookies to track items you have placed in your cart, including when you have abandoned your order. This information is used to determine when to send SMS shopping cart reminders.